The design and implementation of the 360 degree feedback system requires thoughtful planning. Are the employees accepting the system? Are the goals, procedures and benefits of the system clearly defined? Is the rating instrument relevant, valid and reliable? The following recommendations were derived from extensive research on how to ensure the success of the 360 degree feedback system.
Critical Factors for Success
In order for the 360 degree feedback system to be successful, there must be employee acceptance of the system. Both perceived accuracy and justice are considered critical factors for system acceptance. If the system is unjust or has errors, it will be dismissed for obvious reasons. Fortunately, reputable providers of 360 degree feedback have often delivered hundreds of thousands of ratings, and are experienced in maximizing the likelihood of system acceptance.
There are three key steps to using the 360 degree feedback system successfully:
- Make it fit into the organization
- Make it psychometrically sound
- Use with care
Check back tomorrow as we detail how to make 360 feedback fit into your organization.